Privacy Policy

Privacy Statement

Taitam Technology Vacations Privacy Statement

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1.Global Privacy Statement


Taitam Technology Vacations (“TTV”) is a membership based, vacation experiences company that offers vacation savings on all aspects of vacations to our members based on wholesale, and employee pricing, and several innovative incentive and points programs. TTV provides access to a global portfolio of vacation accommodations, including more than 300,000 Luxury Vacation Homes, all major Hotel chains, more than 900 Private Vacation Homes and Condos. It also provides access to all Ocean and River Cruiselines, boasting more than 25,000 Cruise sailings to choose from, in addition to houseboats for tailored short term “hotels on water.” The Taitam platform delivers access not only to accommodations, but also more than 145,000 activities and experiences to ensure that you can create the unique vacation experience you desire.

TTV has a strong commitment to providing excellent service to our members, which includes respecting their concerns about privacy. This Global Privacy Statement (“Statement”) applies to TTV. TTV has prepared this Statement to inform you of the privacy principles that govern our use of information we obtain from our members, including information we obtain through websites we own or control (collectively, the “Websites”), your communications with us, our communications with you, mobile applications, or our license agreements with our Travel and Vacation industry partners.

This Statement, along with our Cookies & Related Technologies Table (the “Table”) that outlines our use of cookies and related technologies and is available here, contains information about the steps we take to respect your privacy, the types of cookies and similar technologies we use, the information we collect, how we use that information, and for how long collected information is retained. We have organized the Statement by major topic areas, so that you can quickly access and review the information of most interest to you.

If, after reviewing this Statement and Table, you have any questions, privacy concerns, or wish to correct or update your information, please notify us via privacy@taitamtv.com or our postal address listed below. Our Privacy Officer also serves as our Grievance Officer and on behalf of our Privacy Department, as may be required under applicable countries’ and other jurisdictions’ regulations.

Taitam Technology Vacations
Attn: Privacy Officer
50 Ronson Drive, Unit 190
Etobicoke, ON M9W 1B3

Also, if you do not want us to use your personal information for our direct marketing purposes, you may write to us at any time, and we will cease using the information for such purposes at no charge to you. Please send your request to @taitamtv.com. Meeting your vacation needs and expectations forms the foundation of everything we do – including safeguarding your privacy.


When we need to collect personal information to execute a transaction or provide a particular service you requested, we will ask you to voluntarily supply us with any information we need. In connection with a purchase and sale transaction, we may ask you for personal information such as name, address, telephone and facsimile numbers, email address, occupation, government issued ID number, and nationality and passport number. We may use such information to verify your identity, complete the transaction, administer your memberships associated with Taitam Technology Vacations, send you commercial messages, advise you of other offers and information, carry out general recordkeeping, maintain a list of current and former owners or members, create informational or analytical reports, supplement your disclosed information, carry out verifications, planning or other legitimate business needs of Taitam Technology Vacations, allow for revenue collection or debt recovery, respond to your inquiries or others who you have identified as an authorized agent or proxy, and such other purposes as permitted by applicable law.

Other circumstances in which we may need to collect and use your personal information include reservations, online payments, and other related business activities. If you elect to make an online payment, you will be asked to supply information that is necessary to process your payment. We typically use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing. When you provide contact details for transaction requests, such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about our future offers or promotions.

We may record telephone calls, through which we may capture your personal information, for quality assurance, training, compliance, and security purposes. You will be notified whether the call is being recorded at the start of the call, and we will obtain your consent where required by law to record the call.

We may also collect and use your personal information to satisfy any applicable law, regulation, legal process, or enforceable governmental request, or when we have a good faith belief that use and disclosure is necessary to investigate, prevent or protect against harmful activities to Taitam Technology Vacations, members, associates, or property (including our Websites), or to others. We may use third parties to provide, confirm or supplement for us other information based on the information you provided to us directly. We would then use this information for market analysis and our direct marketing purposes.

Personal information will be retained only until it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by its retention and the retention is no longer necessary for legal or business purposes. We will maintain your personal information in whole, usable and up-to-date form. Please contact us as described above in the event you would like to correct or update any of your information.


We treat the personal information you provide to us as confidential; it is, accordingly, subject to our organizational, physical, and technical security measures, procedures, and policies regarding protection and use of confidential information. After information reaches us, it is stored on a secure server that resides behind firewalls designed to block unauthorized access. Because laws applicable to personal information vary by country, additional measures that satisfy applicable legal requirements may be put in place.

When we ask you for credit card information, it is transferred using secure transmission protocols. We also use secure transmission protocols on other select pages where you would enter personal information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.” There is no guarantee, however, that the transmission, Internet, or storage system is fully secure. Please immediately notify us using the contact methods contained in the Introduction section of this Statement if you have reason to believe that your interaction with us has been compromised.


When collected, Social Insurance Numbers, Driver’s License, Passport Numbers and/or other government-issued identification numbers are treated with great care, including our satisfaction of applicable laws and regulations. Social Insurance Numbers, and other government-issued identification numbers are collected and retained in order to comply with various Canadian Federal and Provincial laws and International regulations. For general information systems, we use customer numbers and employee identification numbers that are not derived from government-issued identification numbers. We use policies, procedures, training, technology and auditing to protect the confidentiality and privacy of Social Insurance Numbers, Driver’s License, Passport Numbers other government-issued identification numbers and ensure that proper controls are in place concerning the collection, use, disclosure, processing, recording, holding, storing, and/or sharing of this information.


We do not sell your personal information to other companies. We do not transfer your personal information to other companies for their own use unless we have your approval and provide you the opportunity to opt-out. Taitam Technology Vacations may maintain personal information in databases controlled by Taitam Technology Vacations and/or any service providers and third parties (including auditors) engaged by Taitam Technology Vacations and may process, use, transfer and disclose such information to non-affiliated companies when we need to share your information to provide the product or service you have requested or need to send the information to companies who work on our behalf, to provide a product or service to you, for general recordkeeping, informational and/or analysis reports, to supplement your information, or have your consent when consent is necessary to share the information. These non-affiliated companies do not have any right to use the information we provide to them for any purpose beyond what is necessary to assist us. We will protect your personal information in accordance with applicable data protection laws and will take steps to ensure any transferees do the same.

We share personal information with other companies, organizations or individuals if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • 1.Satisfy any applicable law, regulation, legal process or enforceable governmental request;
  • 2.Investigate, prevent or otherwise address fraud, security or technical issues; or
  • 3.Investigate, prevent or protect against harmful activities to Taitam Technology Vacations or memkbers (including our Websites), or to others, as required or permitted by law.

We may disclose your personal information in relation to the reorganization, sale or disposal of all or a part of our business or assets, joint ventures and related business transactions, including in relation to audit or reporting and other regulatory requirements. Any successor or assign may use your personal information for the same reasons as set out in this Statement.


We may collect certain information from cookies, pixel tags, web beacons or similar technologies for web analytics and direct marketing. Cookies are pieces of data stored on the computer or mobile device you are using. We use cookies to allow us to recognize the device you are using, save your selections and preferences, and provide you with a more customized and beneficial experience on our Websites, including providing the functionality that allows you to interact with a representative while you are on some of our Websites. Click here to learn more and to view our Cookies & Related Technologies Table. By continuing to use our Websites, you agree to our placing cookies on your computer or mobile device. We, however, will seek your explicit consent if you are in a jurisdiction that requires it.

We may use Facebook Conversion Tracking Pixel, Custom Audiences, and retargeting provided by Facebook, Inc. Facebook’s tools enable us to follow the actions of visitors to our Websites who are redirected to our Websites after clicking on a Facebook advertisement; record the efficacy of Facebook advertisements for marketing, statistical, and market research purposes; and serve targeted advertisements on Facebook that match interests determined by your activity on our Websites. For further information on Facebook’s data collection and use and about your rights and options to protect your privacy, please refer to Facebook’s data protection policies at https://www.facebook.com/about/privacy/. You also can deactivate the Facebook Conversion Tracking Pixel at https://www.facebook.com/settings/?tab=ads#_=_.

We may use Google AdWords cookies provided by Google Inc. for remarketing purposes. This technology enables (a) users who have already visited our Websites and have shown interest in our products or services to see targeted advertising on websites within the Google partner network and (b) us to provide targeted advertising based on user interest. You can opt-out of Google AdWords cookies by visiting the Google Ads Settings page at http://www.google.com/settings/ads. You may set your browser to block, refuse, reject, or delete cookies (consult the instructions for your particular browser on how to do this), although doing so may adversely affect your ability to perform certain transactions, use particular functionality and access certain content on our Websites. We only use cookies or related technologies as your browser permits. For more information about cookies or if you do not want data collected with cookies, visit www.allaboutcookies.org, www.aboutads.info, and www.networkadvertising.org.


Our Websites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to us, we will take reasonable steps to delete the information.


We use third party software to proactively initiate or offer online chat if we believe you would benefit from assistance. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.


We use third party software to proactively initiate or offer online chat if we believe you would benefit from assistance. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.


In the future, we may need to change this Statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This Statement was last updated on February 7, 2020.